About
Highly certified and results-driven Technical Support Specialist with 3+ years of experience, actively transitioning into a Cloud Engineer role. Proven ability to resolve complex technical issues, optimize infrastructure, and enhance client satisfaction. Possesses a robust foundation in AWS, Azure, and Google Cloud, demonstrated through multiple professional certifications and hands-on project experience in deploying scalable cloud solutions.
Work
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Summary
Managed IT support operations, resolving complex technical issues and providing administrative support for critical infrastructure systems, driving significant improvements in client satisfaction and operational efficiency.
Highlights
Resolved over 15,000 technical queries, consistently achieving high customer satisfaction through timely and customer-focused problem resolution.
Provided comprehensive administrative and operational support for critical infrastructure systems and servers, leveraging expertise in AWS, Azure, and Cisco services.
Developed and implemented an automation system for processing incoming requests, leading to a 25% increase in client satisfaction and improved service delivery speed.
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Summary
Gained foundational experience in network operations, contributing to technical support and infrastructure management, and initiating process improvements.
Highlights
Addressed over 150 technical queries, ensuring timely and customer-focused resolution of network and system issues.
Supported administrative functions for infrastructure systems and servers, gaining hands-on experience with AWS, Azure, and Cisco technologies.
Contributed to the development of an automation system for request processing, which later led to a 45% increase in client satisfaction.
Languages
English
Fluent
Yoruba
Fluent
Certificates
Skills
Cloud Platforms
AWS, GCP, Microsoft Azure.
Cloud Services
AWS IAM, AWS EC2, AWS Lambda, Amazon S3, Amazon CloudFront, Amazon DynamoDB, Amazon API Gateway, Amazon Cognito, Amazon RDS, Amazon Route 53, Amazon VPC, Cloud Storage Solutions, Serverless Computing, Database Management.
IT Operations & Infrastructure
Networking and Troubleshooting, System Administration, Infrastructure as Code (IaC), Containerization and Orchestration, Monitoring and Optimization, Backup and Disaster Recovery, Version Control, APIs and Integration.
Automation & DevOps
Automation and Scripting, DevOps Practices.
Cost Management
Architectural Design
Soft Skills
Customer-focused, Effective Communication, Highly Adaptable, Continuous Learning.